BOOM! Studios Store FAQ
Unfortunately, we cannot provide a guarantee on Near Mint comics due to the possibility of receiving damage directly from the printing process. However, we currently take measures to ensure the protection of our single issues by bagging and boarding them at our fulfillment center. It is important to note that some comics may have slight corner damage or spine ticks prior to being inserted into the protective packaging.
In the event that your comic experiences damage during shipment or has severe damage, please contact our customer service team at customerservice@boom-studios.com with your order number and images of both the item and packaging. We will work towards a replacement solution if one is available.
Unfortunately, if your shipment has already left our fulfillment center, you will need to reach out to the carrier (USPS, UPS, or FedEx) and have them update the delivery address.
Unfortunately, once our fulfillment partner has marked an order as fulfilled, we are unable to process cancellations. Please note that this status change typically occurs within a few hours of order placement. If you have any concerns regarding your order, please refer to our return policy outlined in this FAQ.
Our customer service team is available to assist you from Monday through Friday, 9:00 AM PDT to 5:00 PM PDT. Feel free to reach out to us during these hours with any inquiries or support requests.
Due to the nature of our product, any returns require prior authorization, and you are responsible for all shipping and handling costs to return the item(s). Additionally, all items must be returned in a saleable condition, including being returned in the bag and board, the Gemini mailer used to ship the comics to you, and well packed.
Due to the nature of the product, our policy of final sale and non-returnability applies to all wearable items and Blind Boxes, with no exceptions.
At this time we are only able to sell to customers in Canada, UK, EU, Hong Kong, and Australia. All customers are responsible for both freight and customs/imports duties & taxes. We only ship with Delivery Duty Paid (DDP) - where Duties & Taxes are paid by the customer when heading through the online checkout. This method will help avoid additional fees and transit times.
Your comics covers might appear incorrect due to a specific process we employ to expedite the delivery of your comics. Our fulfillment partner loads the comics into a Bag and Board in a reverse orientation. Please be sure to check the front cover before emailing our Customer Service team.
If you still have received comics with incorrect covers, please take photos of the items you have received and email them to customerservice@boom-studios.com. Our Customer Service team will promptly assist you and start the process of arranging replacements, if available.
If your item is marked as delivered but hasn't reached you, we recommend waiting for one week to allow for any potential delivery confirmations to be processed. If you still haven't received it, please reach out to customerservice@boom-studios.com.
If your item remains missing after this period, please be aware that after 30 days from the delivery date, the only recourse we can offer is store credit for the price of the comic.
Due to global increases in shipping expenses, we strive to maintain the most cost-effective shipping rates possible. For the majority of customers, shipping fees will remain the same, as they will be determined by weight.
Current Weight-Based Rates:
- 0lb–5lb: $9.99 USD
- 5.1lb–15lb: $14.99 USD
- 15.1lb–30lb: $19.99 USD
- 30.1lb–50lb: $24.99 USD
- 50.1lb and up: $49.99 USD