We are excited to announce that we’ve made changes to the BOOM! Studios webstore which we believe will improve your customer experience. Our goal with the BOOM! Studios webstore is to provide you with access to exciting, exclusive products you can’t find anywhere else, coupled with world class customer care.
This will include BOOM! Studios Limited Edition Exclusives dropping on a weekly basis. We’ll announce some of these products in advance and others will come in the form of surprise drops, so make sure you stay tuned to our social media channels and sign up for our newsletter. On the weeks we do not have a new product drop, you can expect to see special sales and promotions.
Behind the scenes, we’ve redesigned our webstore to run on Shopify, a trusted e-commerce platform, that will provide a more seamless and easy-to-use experience. We will also be handling all customer care issues directly going forward, so you know that when you reach out to us with a concern, you’ll receive a response directly from a BOOM! Studios team member. Lastly, we’re working with new fulfillment partners with decades of experience and are working hand-in-hand with them to refine our packing and shipping methods to ensure your comics, books, and other goodies arrive in great shape for your collection.
We’ve made changes to the BOOM! Studios webstore which we believe will improve your customer experience.
We’ve redesigned our webstore to run on Shopify, a trusted e-commerce platform, that will provide a seamless and easy-to-use experience. If you are a previous customer, you will still need to create a new account, as we have switched fulfillment partners. We have worked diligently to ensure that all orders on our old system are being fulfilled or refunded. If you have not yet received your comics or refund please email us at firstname.lastname@example.org to request the status of your order.
BOOM! Studios Store Issues
Thank you for reaching out. There are currently a number of unfulfilled orders that we are working to have fulfilled or refunded by August 31st as we finalize our shift to a new fulfillment partner. Please email email@example.com with your order number and we will provide you with more information.
We sincerely apologize for any delays in communication. We understand there have been delays in response in the past, so we have implemented a new customer service team to handle all inquiries. If you are currently awaiting resolution, please email us at firstname.lastname@example.org for a response within two business days.
Office hours are Monday through Friday 9am - 5pm PST.
We have currently halted new subscription orders. All previous subscriptions were fulfilled by July 31st. We have also sent out emails detailing information regarding refunds and any subsequent issues that are unable to be fulfilled at this time. We plan to offer subscriptions again in the future and will share information on that as soon as it is available.
Our hope is for fans to receive the best possible product we can offer but this in an online shop and with that there are added difficulties. We are never able to guarantee NM comics as some receive damage straight from the printer but we are doing the best we can.
Currently all single issues are bagged and boarded at the fulfillment center, this process takes 10 business days and causes some slight delays on when those comics ship. Since these are protected after their first shipment there is a chance that they are not in mint condition prior to being inserted into a bag and board and might have slight corner damage or spine ticks. We are looking to make changes going forward to be able to get comics out in a more timely manner. Single issues that are main covers widely available will no longer be inserted into bags and boards and all incentive variants or exclusives will be shrink wrapped with a protective board straight from the printer. This change will make it so that the higher end comics are protected straight from the printer and will have a better chance to arrive with minimal damage as well as allowing all comics to ship the day of release. As always we will constantly monitor this process and assess if needed.
If your comic was damaged during transit or has severe damage please reach out to us at email@example.com with your order number and pictures of the item and the packaging and we can send you a replacement whenever possible.
Many of our incentives and other variants are priced competitively at market value. We set a price at launch based on the projected price for the cover and this might have to be updated at a higher price in order to not undercut our comic shop partners. Please be aware that variants will never go down in price, only increase in value.
We are in the process of streamlining our subscription service to make it easier and more accessible to our customers. When we find the right solution we will resume offering subscriptions. Please stay tuned to our Social Media channels for further updates and information.
For customers who previously had subscriptions fulfilled through the BOOM! Studios webstore, we have suspended subscription services effective July 30th, 2021. We have also sent out emails detailing information regarding refunds and any subsequent issues that are unable to be fulfilled at this time. In the meantime, we recommend contacting your local comic shop to arrange for a subscription or “pullbox” for your favorite ongoing BOOM! Studios series. To find a comic shop near you during this time and avoid missing an issue, please visit www.comicshoplocator.com or visit our searchable map of dedicated retail partners HERE.
Unfortunately, if your shipment has already left our fulfillment center, you will need to reach out to the carrier (USPS, UPS, or FedEx) and have them update the delivery address.
Orders will be shipped within 3 to 5 business days of the item being ready to ship. Currently there is a 3-12 day delay with single issues as we are bagging and boarding all comics as they are received to our warehouse to ensure they arrive in the best possible condition. Tracking information will be provided within an additional 2-4 business days.
Our collections (including trade paperbacks & hardcovers) and single comic book issues ship from two separate locations, which is why we send different shipping confirmations if you order a combination of products. We’ve chosen this approach because our book product and single comic book issues require different handling and packaging to deliver in the best condition possible. We are also shipping items as they are available in order to get you the books as quickly as possible, so you may see your order split into multiple shipments. You will not be charged for additional shipping when this occurs.
Currently we are shipping all single issues in a bag and board inside a special mailer that was chosen to fit around the board snugly to minimize movement during shipping. We have looked at other mailers and felt they would cause more damage in transit since there would be more room for the comics to move around. Due to the volume of orders our fulfillment partner processes, we are unable to bubble wrap or add additional padding to the shipment.
We are looking to make a change so that some single issues will no longer be packaged within a bag and board. We are making this adjustment for two primary reasons – first, to accelerate our turnaround time and secondly, in response to supply challenges.
The ongoing global pandemic has caused a variety of supply shortages around the world, and unfortunately this includes readily available supplies of commercial comic bags and boards. Since we aren’t able to confidently secure those bags and boards we’ve chosen a different solution for the time being.
Removing the additional step of bagging and boarding each individual comic will also allow our fulfillment center to get the singles out closer to their release date. And while this means the main covers will have a little less protection, we will be coupling this with increased protection for higher tiered items. Any single issue priced at $9.99 or above will ship with a protective backing board and be shrink wrapped snugly at the printer. This will mitigate much of the damage that occurs during the transit from the printer to the fulfillment partner as well as damages from handling; which we hope will allow for comics to arrive in much better condition than before.
While we continue to take reasonable steps to ensure that every product arrives in great condition, we are unable to guarantee products will arrive completely unblemished or in “mint” collectible condition. Blemishes we are not able to prevent include certain imperfections to single issue comics caused by the printing process. Your feedback is incredibly beneficial, and you’re always welcome to share your experience with shipments.
We investigated using Gemini-branded mailers but unfortunately, they are not compatible with the automated system used by our fulfillment partner. We had our partner create packaging that is similar to the Gemini mailers but uses glue instead of tape. We have heard your concerns about the quality of the mailers and greatly appreciate your feedback. We are currently exploring different options to address your concerns, and taking all feedback into account.
If a comic is damaged during the shipping process, we will gladly work with you to send a replacement copy as long as we have inventory available. Please email us at firstname.lastname@example.org with your order number and photos of the damaged items and package.
We schedule our webstore to go live with new limited products at the exact time listed on our social media platforms. In some cases, there may be a slight delay in your ability to view the live product page. Please refresh the page once, and the product page should be visible. If this does not work, we recommend clearing the cookies in your web browser, relaunching your browser, and trying again.
Currently, we offer Standard and Expedited shipping through UPS. Standard shipments typically arrive in 3-5 days in the continental United States, but may take longer for international shipments. Expedited shipments typically arrive in 1-3 days in the continental United States, but may take longer for international shipments.
We are aware of the problem and working on it.