We wanted to make you aware of our current single issue delays and how we are addressing them. We have held off shipping single issues without a bag and board to ensure they are protected as best as possible.
Unfortunately, we are still awaiting our shipment of bags and boards from the order we placed in August. We reached out to our distributor about our order and were told they were working on it last week. We followed up Wednesday (10/27) afternoon. We were able to acquire a few bags and boards from another source and tracking shows all have been delivered. It is the end of the day at our fulfillment center but we will get confirmation tomorrow that they were received. These were purchased as bundles of bags and boards separately so they will take a little longer to assemble. We hope to be able to get an estimate before the end of the week about a projected timeline with order fulfillment.
We also wanted to let you know that 2 of the team members will be flying out to the fulfillment center to personally help with order fulfillment to try and get on track sooner.
We understand the frustration this can cause and we will continue to update this pop up daily with the latest news until we are shipping smoothly.