HOW DOES THE SUBSCRIPTION SERVICE WORK?
This service is set up as a standard subscription service. Simply browse through our catalog and add your favorite titles to your cart. At checkout you'll be charged for a 12 issue subscription with a discount and shipping included. Depending on your issues scheduled release, the first issue for your subscription will ship within 4-6 weeks.
HOW MUCH DOES IT COST?
At checkout you'll be charged for 12 issues at a discount off the current cover price and shipping is included in the price.
HOW ARE MY SUBSCRIPTIONS SENT?
All titles are placed in an opaque poly bag with a current backing board in front. All subscriptions purchased with shipping included, and being sent to a US address, are sent by USPS bulk rate standard flat service. This generally takes 3-12 business days for delivery. There is no tracking or insurance for this type of shipping. International orders are assessed a nominal fee for shipping and are also sent with no tracking or insurance. International shipments generally take 7-16 business days.
WHAT CONDITION CAN I EXPECT MY ISUES TO COME IN?
All subscription orders are packaged between 2 current comic boards. The comic is sent in a poly bag and shipped through the US mail service. Because you are purchasing issues where shipping is included in the total price and it is sent by bulk rate, condition cannot be guaranteed.
WHICH COVER WILL I RECEIVE?
For all titles, subscription customers will receive the preorder cover, unless there is only a regular cover for the issue. Then, the regular cover, or the main cover is sent.
WHEN CAN I EXPECT MY COMICS?
Fulfillments are done each week, approximately 5 days before release, where the items are checked in, packaged and labeled for shipment. If you place your subscription order after this date for an item releasing the following week, your issue will be filled the following week. For example, if Power Rangers 13 releases on Wednesday the 19th, the fulfillment is prepared on Thursday the 13th and shipped out on release day. Any subscriptions purchased after the release date will be picked up in subsequent weeks and can take up to 4-6 weeks. We do not want to compete with our retail partners, so we do not ship the issues any sooner than within 1-2 days of release. The subscription service was created for customers who are unable to visit a comic shop, do not have a local comic shop, or their comic shop does not carry the title they wish to purchase.
If you do not receive your issue within 15 business days of the release of the issue, please email us, and we will be happy to send a replacement to you. If we have to send more than 2 replacements for your account, we may require an alternate address to send replacements and future issues.
If we do not receive an email within 30 days of the release of the issue reporting non-receipt, we may not be able to replace your issue. Any emails reporting non-receipt of an issue must be received within 45 days of the release of the issue to be replaced.
HOW IS MY ORDER SENT?
Primarily, shipments are sent by USPS, but some very large orders may be sent by UPS Ground. If the order contains collected editions, and does not contain single issue comics, the order will be sent by USPS media mail. Most other orders will be shipped by USPS First Class Mail, UPS SurePost, or USPS Priority Mail. International shipments are sent by First Class International Mail or Priority Mail International, both have tracking and insurance.
WHEN WILL MY ORDER SHIP?
If your order contains all in stock items, your order will ship within 2-3 business days. If your order contains pre-order items, your order will ship within 1-2 business days of the release of the pre-order item(s) that complete the order.
HOW WILL MY ORDERS BE PACKAGED?
Small orders weighing less than 1 pound, containing only single issue comics, will be placed in a bag, topped with a board, and placed in a T-fold cardboard sleeve, which has an overhang for extra protection. Any single issue orders that weigh over 1 pound, but less than 4 pounds, will be placed in a fold-over cardboard pad and placed in a flat rate Priority envelope. All packages over 4 pounds will be packaged in a double walled box with cushion around all corners.
WHEN CAN I EXPECT MY PACKAGE TO BE DELIVERED?
Domestic orders sent by First Class Mail, UPS SurePost, or Priority Mail are usually delivered within 3-5 days of shipment. Media Mail shipments are generally delivered 2-9 days from shipment. UPS ground shipment takes 2-5 business days, depending on your delivery location. An email notification will be sent once the package has been shipped. If there are any issues with your shipment please notify us within 48 hours. If your package shows as being delivered and you have not received it, we need to be notified within 5 business days of date of delivery so that we may file a trace or claim with the appropriate shipping party. If it is not reported in a timely manner, we will be unable to refund or replace items. International shipments are normally delivered within 2 - 3 weeks.