BOOM! Studios Webstore FAQ
While we do not guarantee a mint 9 or higher grade on any product, we do our best to ensure you receive the highest-quality item possible. All comics are bagged and boarded at our warehouse before shipping. If your order arrives damaged, please contact us within 7 days of delivery with photos of the issue so we can assist you with a replacement or refund when possible.
Incorrect Cover: For efficiency purposes, our fulfillment partner bags and boards our comics backwards. Please flip the comic around to ensure you have the right cover.
Contact our Customer Service team at customerservice@boom-studios.com
At this time, all sales are final unless the item is damaged, defective, or incorrect.
If your order arrives incorrect, please contact us within 7 days of delivery
We’ll always work with you to make it right. Please reach out to us via the contact info above with any questions.
Unfortunately, we can’t combine orders once they’ve been placed. We recommend adding everything you want to your cart before checking out.
Orders may be canceled within a few hours of being placed during our business hours of Monday-Friday 9AM-5PM PST. After that, cancellations are not guaranteed as your order may already be processing or shipped.
If your order has already shipped, we’re unable to change the delivery address on our end. You’ll need to contact the carrier directly to request an address update or arrange for package forwarding. You can find the carrier information and tracking number in your shipping confirmation email.
BOOM! Studios Kickstarter FAQ
While most of our BOOM! Direct Reserve campaign titles will be made available through comic shops, bookstores, and a myriad of locations where books are commonly discovered, the exclusive cover artwork along with any upgrades and embellishments unlocked through Stretch Goals will only be available exclusively through the BOOM! Direct Reserve campaign, limited to their initial print run, and never to be printed again.
Keep in mind, since these special editions take extra time to produce, you'll receive your upgraded copies after the standard editions hit store shelves.
The editions available in stores are the standard versions, while your reserved order includes exclusive covers and special upgrades unlocked through the BOOM! Direct Reserve campaign.
These premium editions take extra time to produce due to their unique features and limited print run.
While the standard editions may hit shelves first, rest assured your upgraded, limited-edition copies will be worth the wait!
While most of our BOOM! Direct Reserve campaign titles will be made available through comic shops, bookstores, and a myriad of locations where books are commonly discovered, the exclusive cover artwork along with any upgrades and embellishments unlocked through Stretch Goals will be exclusive to copies reserved through a BOOM! Direct Reserve campaign, limited to their initial print run, and never to be printed again.
BOOM! Studios reserves the right to offer BOOM! Direct Reserve items in extremely limited quantities via other direct sales channels at a later date. The most likely example of this is if a limited tier does not completely sell out during the Kickstarter campaign. All limited tiers are strictly limited to the quantity advertised in this campaign, and that no BOOM! Direct Reserve item or package will be offered for less than the price available through the campaign. More importantly, a campaign is the first and only chance to make sure your copy is reserved and delivered directly to your home.
BackerKit, our pledge management partner, will distribute your digital rewards directly to the email address to which your order is registered. Customers can access their digital rewards through their survey link or backer portal. It is encouraged that you set up a BackerKit profile during or immediately after the campaign to avoid any setbacks with accessing your rewards. Please reach out to BackerKit if you used a different email address as the system will not recognize your pledge.
Shipping will be charged via BackerKit after the end of the campaign, after the survey period ends. You will be informed via BackerKit and Kickstarter about when this will occur. See the Shipping & Fulfillment section of our campaign page for additional details. These costs are estimates based on the information currently available and will be charged through BackerKit, after our fulfillment partners communicate the best shipping rates available to us at that time.
Customs are the sovereign law of a country on imports or exports. Any duties, taxes, and customs clearance fees that may be levied on a BOOM! Direct Reserve shipment as a result will be the responsibility of the customer.
Please note that Total Shipping costs reflect the total you will pay for shipping and handling for your reward(s). For international orders, please note that while BOOM! Studios ships packages DDP (Delivery Duty Paid) your country may have additional VAT fees or customs duties which BOOM! Studios does not collect in advance. You will be 100% responsible for any of those fees should they be applied, and BOOM! Studios will not refund any international orders that are refused due to VAT or customs fees beyond our control.
Once the BOOM! Direct Reserve campaign successfully concludes, we will reach out with a survey via BackerKit to request all of the information needed to fulfill your rewards, including your shipping address.
We will post updates on the campaign as surveys become available. Additionally, we will reconfirm your shipping address prior to releasing each shipping wave.
In your BackerKit account, click 'Settings' at the top of the page, and then click 'Update Address' - this will update your shipping details for all of your unlocked surveys.
To update your shipping information, click on your BackerKit survey confirmation link that was sent to your email. If you need this link to be resent, please go to the survey recovery page.
If your address is open, you will be able to see and click 'Edit Shipping Info' to update your shipping details. To update the country or state, please contact support for assistance. Since project creators charge different shipping rates depending on the country/state, only our admin team can update this information.
Pro-tip: Some customers are able to get their country and state to change by updating their Zip Code!
If your address is locked, please contact BackerKit for assistance with your new shipping details for fastest resolution!
To contact the BackerKit support team, in your survey click 'Need help?' on the top right corner, and then select 'Contact Us' from the left sidebar to reach out to our team for assistance.
Please note: We will issue multiple notices when fulfillment for a campaign is imminent. If you fail to update your address before your rewards are shipped and they are delivered to an incorrect or previous address, BOOM! Studios will be unable to refund or replace your order, due to the limited quantities manufactured and expense incurred in doing so.
You are responsible for maintaining the accuracy of your own address and mailing information in order to receive your purchase.
Please email us at customerservice@boom-studios.com with your full name and backer #, and campaign title.
After the Kickstarter campaign ends, Kickstarter will charge you for your pledged amount. If there are any problems with your payment method, Kickstarter will reach out to you to have the issue corrected and your payment charged.
Any add-ons or upgrades added to your reserved order, after the Kickstarter campaign ends, will be charged through BackerKit at the same time we charge for shipping. The exact date will be communicated through an Update on the Kickstarter page, post campaign.
Shipping fees are charged at the discretion of BOOM! Studios after the completion of surveys and before fulfillment. Typically, these fees are charged 90 or more days before fulfillment begins. BOOM! Studios makes best efforts to communicate the exact timing of shipping charges in advance through campaign updates. However, the exact timing of charges is subject to change.
We regularly share updates on the Kickstarter page every month once the active campaign has concluded. These updates include information about the campaign's status, sneak peeks, and notifications regarding fulfillment. Make sure to check the Kickstarter page for the latest news and updates.
You will receive emails about these updates as they are posted, to the email associated with your Kickstarter account. To make sure that emails from your project creator don't get caught in your spam filter, add no-reply@s.backerkit.com, and customerservice@boom-studios.com to your address book. Avoid marking BackerKit and Kickstarter emails as spam. Check your spam filters/archived emails. Subject lines to look for: Response Needed -- Get your reward for Project Name or Reminder -- Response needed to deliver your reward for Project Name.
If you’re having difficulty receiving emails from Kickstarter for the project, we recommend first double-checking your email notification settings. To do so, sign in to your Kickstarter account and go to the Notifications page. Here you'll see icons for email and mobile notifications that can be turned on or off by toggling the corresponding icons.
After the initial fulfillment, we provide a 90-day window for you to actively track and receive your purchase. It is essential for customers to stay updated by regularly checking their emails and notifications regarding order fulfillment. Once this 90-day period has passed, we cannot guarantee the fulfillment of your order.
To make sure that emails from your project creator don't get caught in your spam filter, add customerservice@boom-studios.com to your address book.
We provide a 90-day window from the receipt of your order to report any product damages. It is essential for customers to inspect every aspect of their purchases promptly upon arrival and report any issues within this timeframe. After the 90-day period has passed, we cannot guarantee the resolution of any damage claims. To report damages, please email us at customerservice@boom-studios.com with your full name and backer #, campaign title, and photos of the damages.
Please email us at customerservice@boom-studios.com with your full name and backer #, and campaign title. Apple ID does not recognize Kickstarter, and is a known issue.
If possible, please try another email address. Please refer to Kickstarter’s support page for more help.
Due to the nature of any BOOM! Direct Reserve campaign, we are unable to offer refunds. All of the items described within a campaign are extremely limited in nature and expensive to produce.
As such, once your reserved order amount is collected, we will be unable to process a refund. BOOM! Studios does everything within its power to ensure timely shipping and comply with originally estimated fulfillment dates, although those can and frequently do change based on a variety of real-world factors (including manufacturing and shipping delays) beyond the company’s control. BOOM! Studios also endeavors to provide timely updates regarding any delays, should we encounter them, through campaign updates.
Additionally, Kickstarter cannot process payments or refunds once your credit card has expired.
As noted in prior FAQ questions, we will post campaign updates in advance, during, and after sending out surveys and charging credit cards for add-ons, shipping, and sales tax (if applicable), with the deadlines to complete these steps.
After we have completed the primary wave of fulfillment, you will have an additional 90 days to finalize and claim your reserved order. During that 90-day period, our customer service team will email any customers with outstanding orders directly once per month. If after this 90-day period, you still have not completed the necessary steps for us to fulfill your order, we cannot guarantee we will be able to fulfill your order and you will not be entitled to a refund.
Like the rest of the Kickstarter community, BOOM! Studios cares deeply about fair compensation for creative talent. As such, all of the creators hired by BOOM! Studios, who have material featured in a campaign are eligible for industry-standard royalties based on sales of their work, including those made through any BOOM! Direct Reserve campaign. This is in addition to the rates they were paid when the work was first commissioned.
In other words, the creative talent will benefit directly from your support of any of our campaigns.
The focus of any BOOM! Direct Reserve campaign is twofold – (1) introducing fans of some of the most beloved franchises in the world to the limitless medium of comic storytelling while providing a complete, satisfying reading experience and (2) giving those fans an opportunity to secure some of our most premium, most limited editions for their collections. To accomplish the first goal, we’ve endeavored to offer one or more economical entry-level options and to accomplish the second, we’ve dreamed up ultra-limited, ambitious sets intended to add delight to a fan’s collection.
If you are interested in reserving a limited tier, we recommend reserving that limited tier as it may sell out during the campaign. You will be able to add any unlimited items as Add-Ons, either during the campaign or through BackerKit after the campaign.
If you are interested in ordering more than one limited tier, we will make any unsold quantities available through BackerKit as Add-Ons after the campaign ends. If you wish to ensure you can reserve two different limited tiers during the campaign period, you will need to create a second Kickstarter account and place two separate reserved orders. Please note, for anyone that chooses to pledge to the campaign under separate accounts, we cannot guarantee that shipping will be combined for their orders.
Yes, where possible our fulfillment partner will combine reserved items to reduce shipping costs. BOOM! Studios and our fulfillment partners reserve the right to send multiple shipments to reduce the likelihood of any rare or limited-edition items being damaged in transit.
Yes! You can always over pledge on Kickstarter. When we conduct the survey through BackerKit, those funds will be available to you in your account and can be applied to Add-On items.
Unfortunately, we are unable to open tiers that have sold out. While many of the tiers are unlimited in quantity, the more exclusive tiers are limited in nature in part to ensure their collectibility.
We may decide to unlock new limited edition tiers during the course of the campaign, or other customers may change their mind and adjust their orders, so if there is a sold out tier you have your eye on, you’ll want to check back on the campaign page frequently.
Yes! Any signed books will include an official BOOM! Studios bookplate that includes text verifying the authenticity of the signature(s).
No, unfortunately we cannot accommodate requests for personalization.
Stretch goal rewards will be automatically added to your reserved order in our pledge manager, BackerKit, when the campaign ends. Afterwards, you can add onto your order if there are items you are missing, although we cannot guarantee that all stretch goal items will be available as add-ons.
Part of the reward for participating in the campaign period is that you receive the stretch goal rewards based on that participation during the campaign.
Qualifying orders are calculated ahead of surveys going out, so that customers can see everything they will receive as they finalize their order. Additions to your order after the campaign has closed will not contribute to qualifications for stretch goal rewards.