Kickstarter FAQ
Q: Whoa! Your store looks different from the last time I visited, what changed?
A: We’re excited to announce that we’ve made changes to the BOOM! Studios store, which we believe will improve your customer experience. Our goal is to provide you with access to exciting, exclusive products you can’t find anywhere else!
Behind the scenes, we’ve redesigned our store to run on Shopify, a trusted e-commerce platform, that will provide a more seamless and easy-to-use experience. We will also be handling all customer care issues directly going forward, so you know that when you reach out to us with a concern, you’ll receive a response directly from a BOOM! Studios team member. Lastly, we’re working with new fulfillment partners with decades of experience and are working hand-in-hand with them to refine our packing and shipping methods to ensure your comics, books, and other goodies arrive in great shape for your collection.
Q: My order arrived damaged.
We are never able to guarantee Near Mint comics as some receive damage straight from the printer. That said, we will do the best we are able to as we continue to monitor this process and assess if needed.
Currently all single issues are bagged and boarded at the fulfillment center. Since these are protected after their first shipment there is a chance that they are not in mint condition prior to being inserted into a bag and board and might have slight corner damage or spine ticks.
If your comic was damaged during transit or has severe damage please reach out to us at customerservice@boom-studios.com with your order number and pictures of the item and the packaging and we can send you a replacement if available.
Q: Will you bring back the subscription service?
A: We are in the process of streamlining our subscription service to make it easier and more accessible to our customers. When we find the right solution we will resume offering subscriptions. Please stay tuned to our Social Media channels for further updates and information.
In the meantime, we recommend contacting your local comic shop to arrange for a subscription or “pullbox” for your favorite ongoing BOOM! Studios series. To find a comic shop near you during this time and avoid missing an issue, please visit www.comicshoplocator.com or visit our searchable map of dedicated retail partners HERE.
Q: I entered the wrong address, but already got a shipping confirmation. What can I do?
A: Unfortunately, if your shipment has already left our fulfillment center, you will need to reach out to the carrier (USPS, UPS, or FedEx) and have them update the delivery address.
Q: What is the estimated shipping date after I place my order? Will there be a tracking number?
A: Orders will be shipped within 3 to 5 business days of the item being ready to ship. Tracking information will be provided within an additional 2-4 business days.
Q: I'm an international customer and I'm interested in placing an order.
A: At this time we are only able to sell to customers in Canada, UK, EU, Hong Kong, and Australia. All customers are responsible for both freight and customs/imports duties & taxes. We only ship with Delivery Duty Paid (DDP) - where Duties & Taxes are paid by the customer when heading through the online checkout. This method will help avoid additional fees and transit times.
Q: Can I sign up to get advance notification of future exclusive variants and other web store content?
A: You can follow BOOM! Studios on Twitter, Facebook, Tiktok, and Instagram to find out the latest news about the upcoming BOOM! Studios Exclusives and other store content.